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Optimization & Staff Readiness

Improve Your Efficiency and Train Staff to Create Optimal Experiences for Patients.

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Optimization & Staff Readiness

Maximizing use of your resources requires deep understanding of your patients and providers

Our healow team can help strengthen ties between your patients and your practice, whether you are already using Kiosk, Patient Portal, the healow apps, or just getting started. Our optimization experts offer on-site and remote engagements. 


Workflow Gap Analysis

Your assigned healow project manager will work with you and your staff to conduct a detailed analysis that finds gaps in workflows and identifies which products can be optimized or adjusted. Once that analysis is complete, we present recommendations for streamlining daily workflows related to your healow products. 

Setup & Training

Our experts gets you up and running with patient engagement products

If there are healow products you are not yet using but would like to use, the project manager can assist you with implementation and setup. In addition, the manager is prepared to conduct a training session — held either remotely or on-site — to show your staff how to implement new workflows. 


Customization & Optimization

Our goal is to get you up and running with the Patient Engagement products that deliver the greatest value for your practice. Your healow project manager will help you analyze how you use these solutions and can make suggestions for improvements to make the product better suited to your organization. 

Workflow Design/Redesign

As you introduce new products to your organization and modify how you are using healow products, your workflows will inevitably change. Your healow project manager works with your team to make sure that your staff workflows are optimized and streamlined. They can help with designing or redesigning your workflows.


Knowledge Transfer

Our experienced healow project managers and on-site consultants have hands-on experience both with healow products and the eClinicalWorks EHR. Throughout their engagement with you, our team will make sure that they teach you everything you need to know to maximize the utility and value of healow solutions.

Go-Live Support

Once you go live with your new healow products, you will have assistance from your healow project manager and an on-site consultant. With our team members in place, your practice has support — both in your office and remote — ready to help out in case anything is needed during Go-Live.